Customer Service

Avoid These Common Mistakes When Responding to Negative Reviews: how to respond to negative reviews the right way

You refresh your phone. One star. Harsh words. A public jab at everything you’ve built. Your pulse spikes. Fingers hover over the keyboard. That’s the trap. The review stings, but what happens next matters more. Learn how to respond to negative reviews in a way that restores confidence for the critic, and more importantly, signals to every future customer that your business is steady, fair, and human. Here’s the core move: acknowledge the person, address the specific issue, apologize for their